Fulfillment Policy
Credit Card Fulfillment Policy
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At CRT, we aim to provide a seamless and secure shopping experience for our customers. This Credit Card Fulfillment Policy outlines our process for handling credit card payments and order verification.
1. Payment Processing
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments are securely processed through our payment gateway provider, ensuring all transactions are encrypted and protected.
2. Order Verification
To ensure the security of our customers and prevent fraudulent transactions, all orders are subject to verification checks. This may include:
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Verifying billing and shipping details.
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Requesting additional information or documentation if needed.
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Confirming the legitimacy of the transaction with the card issuer.
Orders flagged for verification may be delayed until all necessary checks are completed.
3. Authorization and Charging
When placing an order, your credit card will be authorized, and funds will be reserved. Your card will only be charged when the order is confirmed and fulfilled.
4. Shipping and Delivery
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Once payment is confirmed and the order is processed, we aim to dispatch your items within 7 working days.
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Shipping timelines vary depending on your location and chosen delivery method.
5. Failed Transactions
If your credit card transaction is declined or flagged as suspicious:
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You will receive a notification and may need to provide additional information.
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We reserve the right to cancel orders that cannot be verified or cleared.
6. Refunds and Returns
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Refunds are processed back to the original payment method within 7 working days after your return is received and approved.
7. Fraud Prevention
We take fraud prevention seriously. Orders that are found to be fraudulent will be immediately cancelled, and any suspicious activity will be reported to the relevant authorities.
8. Contact Us
If you have any questions or concerns regarding your payment, please contact our customer service team at info@crtbusiness.org.uk
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Last Updated: 23rd Sept2024